Need help?
Email us for assistance with your account, lists, or subscription.
Report an issue in the app
This is the best way to send the issue details and screenshots to our team:
- Open Settings in Gatherlee.
- Go to About & Legal.
- Select Report an issue, add a description and images, then send the report.
Before contacting us
Include your account email, device model, app version, and a screenshot if possible. Never send us your password.
Quick troubleshooting
- Changes are not appearing? Check your connection, open the list, and pull down to refresh. Offline changes will sync after you reconnect.
- Cannot join a list? Open the latest invitation link or scan its QR code from the Lists tab, and confirm that you are signed in to the correct account.
- Camera scanning is not working? Allow Gatherlee to use the camera in your device settings, then take a clear, close, well-lit photo.
- Unexpected translation? Review Item Language and Auto-translate in Gatherlee Settings.
Account and privacy
Review our public documents or submit an account-deletion request:
Gatherlee support will never ask for your password or sign-in code.